SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It was precisely what I was looking for. It keeps my laptop cool and maximizes the space on my home office desk. Now I just need to get one for the office.
After acquiring a 32" 4K monitor, I no longer needed to keep my laptop open and taking up valuable desktop space. I searched for a stand to keep my laptop upright on my desk, and this product fits the bill perfectly. I am extremely satisfied with my purchase.
A solid stand that keeps my laptop upright. It's robust.
This product is very stylish and matches the space gray color of my MacBook Pro 2021 14". I highly recommend it; the packaging was also well-done and ensured safe shipping to my location.
It's a fantastic way to manage desk space when docking your laptop. It's sturdy enough to hold my 15" laptop horizontally or vertically. It's made of strong, heavy-weight metal and has a stylish metallic finish. The cutout design helps keep the laptop cool. It's a good product and reasonably priced.
I love this! I got it to free up some desk space. It's easily adjustable, sturdy, and the color is perfect. It works wonderfully!
It turned out to be smaller than my expectations, but it pleasantly exceeded them by securely holding my 15" Dell laptop. It's crafted from solid material and thoughtfully padded to prevent any scratches on the laptop. The design for securing the laptop is also highly effective.
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It's precisely what I was in search of.
I appreciate the simplicity and quality of this product. It's a worthwhile purchase
I wish there was a built-in cord clip to hold my USB-C charger connector.
The quality of this product surpasses my expectations considering its price. It functions seamlessly with both my laptop and iPad, providing remarkable stability and great value.
With my laptop keyboard malfunctioning, I'm docking it in this holder to free up more desk space. It works well, and with proper adjustment, it can also serve as a cell phone stand.
I needed this item to help organize my laptops, especially one that I only use occasionally. Storing it vertically has significantly reduced clutter in my workspace. Assembly was a breeze.