SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Wow, just wow! This bracelet is everything I hoped for and more. The gothic design with the finger chains gives it a unique edge that I haven't seen anywhere else. It's comfortable to wear and has become my new favorite piece of jewelry 😍
Just got this bracelet and can't stop admiring it. The finger chains are unique, the leather is comfortable - it's a perfect blend of vintage and goth styles!
i am absolutely in love with this purchase. i was looking for something different, edgy yet stylish and this ticks all boxes. the leather feels good on skin, doesn’t irritate at all 👌👌.
Fabulous
I was on the hunt for a piece of jewelry that would make a statement, and this bracelet certainly delivers! With its vintage goth style, finger chains, and PU leather material, it's unlike anything I've seen before. The quality is top-notch - you can tell it's been crafted with care. It fits comfortably around my wrist without any irritation or discomfort. Definitely an accessory that adds an edgy touch to my outfits!
What a fantastic addition to my jewelry collection! The vintage design is eye-catching, while the finger chains add an unexpected twist. It's comfortable and fits well - I'm thoroughly impressed.
What a unique piece! The finger chains give it an edgy touch while the vintage design adds a bit of sophistication. It's comfortable to wear and fits perfectly. I've been getting so many compliments on it!
recommend
so happy with my order 🙏 didn't expect such quality honestly...the combination of leather & chain looks killer & goes well with most outfits...it’s unisex so me n my partner share it sometimes..cool right?
This bracelet is such a unique conversation starter! Love how it combines gothic and steampunk styles seamlessly. The PU leather feels durable yet soft on skin, making it perfect for daily wear.
Impressive
This piece is so versatile; I love how it adds a touch of drama to any outfit. The design is intricate yet wearable – definitely a great find!
I've been hunting for something like this for ages - a bracelet with an edgy vibe that doesn't compromise on comfort. This one nails it perfectly; the finger chains are definitely the cherry on top!
satisfied
I'm thrilled with this purchase! It has an edgy steampunk style that stands out in any crowd. Plus, the PU leather feels surprisingly soft on my skin.