SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Oh man, this floating pouch thingy is fantastic! Seriously. So here's the deal - I got to use it on our recent beach getaway and let me tell you, it worked like magic. It kept my phone completely dry as a bone And when I say 'dry', I'm not just talking about slight drizzles or splashes. We're talking full-on submersion in water here folks. You know how sometimes you get these waterproof cases that claim to be 100% waterproof but then your device still ends up getting damp? Yeah well, none of that nonsense with this baby right here. My phone was absolutely untouched by any kind of moisture whatsoever. What really blew my mind was how flawlessly the touch function works even when encased within the pouch. You might think that having an extra layer over your screen would mess with its responsiveness but nope – not one bit! I could easily scroll through social media feeds, take selfies underwater (yeah you heard me), answer calls and texts without any hiccups at all despite being encased in what essentially feels like a second skin for your phone. And guys, can we please have a moment of silence for all those ziplock bags we’ve had to suffer through before? No more fumbling around trying to squeeze your phone into tiny plastic baggies only for them to leak or tear apart anyway...those days are long gone thanks to this little gadget.
used it during our recent trip to the seaside... kept my precious gadget absolutely bone-dry! plus, navigating through apps feels so natural despite being encased...
Finally, a waterproof case that really delivers! I've been using this bad boy during my kayak trips and it's kept my phone dry. The touchscreen functionality is smooth like butter too. No more fumbling around with ziplock bags or worrying about water damage for me. Two thumbs up 👍👍
tested before my trip. it works fine.
oh em gee! 🙌 this waterproof case is everything! took it out on a boat trip and guess what? my phone stayed dry like Sahara desert. And the best part? The touch screen works perfectly even when inside the bag. Totally in love with this product.
oh yes! finally got my hands on a legit waterproof case.
finally found a waterproof cover that does its job right 👏 No more worrying about getting my mobile wet during fishing trips anymore. It's been keeping my device dry, plus navigating through apps while in its protective shell feels so effortless and natural.
this waterproof cover truly works wonders 🤩
worth the price.
waterproof case? more like a lifeguard for my phone 🏊♀️ kept it super dry during my pool party.
this waterproof pouch is legit! took it rafting and not a single drop got on my phone. plus, using the touchscreen inside this thing? total breeze 👍
y'all, this waterproof case rocks 🤘 used it while jet skiing and guess what? My phone was bone-dry. Navigating through apps felt smooth too - no hassles whatsoever!
it's ok
a waterproof cover that does its job right ✔️ No worries about getting my mobile wet during rainy hikes anymore.
This waterproof cover has truly saved me from many potential mishaps by the poolside 💦