SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I've always wondered how to clean my mattress, couch, and drapes, especially because dust mites give me the creeps. This product is incredibly easy to use.
I highly recommend this for everyone! If you don't have one yet, you should consider getting it. I'll sleep better tonight knowing my mattress is cleaner than before; this is a must-have for everyone.
This vacuum cleaner worked wonders on my bed! It did an exceptional job of cleaning and vacuuming my mattress, collecting a significant amount of dust. It's both easy to use and impressively powerful. I didn't even realize how much dust was in my bed until I used this vacuum cleaner.
This vacuum turned out to be slightly larger than I had anticipated, but it is exceptionally lightweight. Its extra-long cord is incredibly convenient.
Absolutely fantastic! I'm thrilled that I've finally discovered a product that effectively removes dust from my mattress and other fabric-covered furniture. Recommend it!
I appreciate this product for its effectiveness in cleaning beds. It serves as an excellent daily cleaner for your own bed and comes in handy when you're traveling, allowing you to clean the hotel bed before you sleep. Its compact size makes it easy to travel with.
I purchased this because our dogs have a habit of sneaking into the bed and leaving a lot of hair behind. This vacuum works exceptionally well as you roll it in different directions on the bed to capture all the pet hair. Additionally, the filters are easy to detach and clean as required. Its compact size allows me to keep it conveniently close to the bed, making it easy to use for quick cleanups as needed!
The vacuum appears to be of good quality. It's lightweight and user-friendly, with a strong suction capability.
It's incredibly user-friendly, and its weight is comfortable to handle. You can use it on the bed and various other surfaces because it's exceptionally powerful. Its appearance is also quite appealing, and its cleaning ability is simply excellent.
I was somewhat skeptical and somewhat intrigued by the concept of this vacuum. However, it genuinely removes a significant amount of dust from your mattress!
I'm genuinely impressed with this product. While I was initially hesitant due to some reviews, I'm ultimately glad I made the purchase. I keep a mattress protector on my bed at all times, so I didn't expect much from the vacuum, but I was proven wrong.
The canister is simple to detach and empty, with clear lock/unlock instructions printed on it. Given its light weight, I'm considering trying it on the stairs too! I would certainly recommend this vacuum, especially if you need to clean comforters that can't be washed, as it can help reduce the need for frequent dry cleaning.
This vacuum is incredibly powerful and straightforward to use. It efficiently cleans the bed, especially when a baby leaves behind plenty of crumbs. Beyond just visible debris, it also eliminates numerous tiny and hard-to-spot particles that become noticeable only after they're sucked into the container.
It does an excellent job of vacuuming away all the dust and mites from the bed. It's compact and still works perfectly, making it an ideal choice for families with pets.
It cleans just as effectively as any other vacuum and sanitizes my bedsheets and comforter. It's straightforward to use and comes at a reasonable price. It's definitely not a bad choice!
Not exactly what I expected. I'll need to use it a bit more to fully evaluate its performance.
I found it particularly effective when using it on the couch. With just one pass across the cushions, it made crumbs, fuzzies, and hair disappear effortlessly. While it may not be the absolute best hand vac ever, it is undeniably extremely convenient for handling small messes and is well-designed for the tasks it was intended for.
The suction appears to be adequate; however, the vacuum hole is relatively small and positioned on one side of the machine. The bottom features depressed channels that guide dirt towards the hole for suction.
The vacuum is powerful and effectively removed many dust balls from my mattress. The long cord allows you to reach around the entire bed comfortably. I've also been using it on our sofa, and it works exceptionally well there too
I have children at home, and there's often debris on the bed and sofa. To make things more convenient and ensure peace of mind, I purchased this mite remover, which not only cleans but also eliminates mites. It's incredibly convenient.
The suction power is impressive, and the ultraviolet ray sterilization works well. It's quite noisy, but I highly recommend it!
Although I believe that this vacuum is designed and best suited for capturing bed bugs, it still performs admirably as an overall bed vacuum.
Good looking, clean and easy to use.
The item was delivered on time, though the outer packaging was a bit damaged. However, the inside was well-protected with foam covering. It seems fine. I'll test it after charging.
Wow, this is the product you never realized you needed! It's astonishing how much it removes from your bed - stuff you wouldn't even imagine is there. Definitely a must-buy!
I've just received the bed vacuum cleaner I ordered, and I'm thoroughly impressed with both its appearance and performance. As I unpacked it, I couldn't help but notice its sleek design and exceptional build quality. To put it to the test, I deliberately scattered some paper scraps on my sofa, and the vacuum's suction power proved to be remarkable as it effortlessly picked up every single piece. I'm absolutely delighted with this purchase and would wholeheartedly recommend it to anyone in search of an efficient and powerful bed vacuum cleaner.