SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Incredibly practical! This is exceptionally beneficial for households with pets!
The vacuum has sufficient suction power, but it doesn't excel at handling small debris. It's effective at cleaning up larger pieces, but when it comes to smaller particles, it may struggle, requiring you to pick them up by hand.
The suction is ok but you have to go slow
This is quite an intriguing gadget! It has a somewhat heavy and peculiar shape that made me uncertain at first, but when I turned it on, the suction power was surprisingly strong. While I initially thought I could use it for spot cleaning, it seems it's primarily designed for mattresses.
This vacuum is incredibly valuable, especially for households with babies. I often worry about bacteria and even bed bugs that could potentially harm my baby's skin.
This is my first experience with a bed vacuum, and I was pleasantly surprised by the amount of dust it managed to vacuum up. I'm really glad I made the decision to buy it; now I feel much more comfortable.
It's fantastic! I constantly vacuum my bed and sofa to eliminate dust mites and dead skin, and the UV light effectively eliminates dust mites. Don't forget to empty the filter after each use.
It's cool, because you can't really wash your mattress so this is a good alternative.
Easy to use on mattress and easy to clean
This product boasts a stylish design and excellent quality. It offers strong suction and is very user-friendly.
It's capable of extracting a significant amount of debris, and it's straightforward to use!
I bought this to eliminate fur and dust from my couches and beds. It possesses strong suction, and the power cord is sufficiently long to reach from the socket to the furniture.
I used it for my bed and sofa. A bit noisy for me.
The cleaning performance is impressive, but it took a full 15 days to receive the express delivery.
I'm not certain about its effectiveness in removing mites, but I purchased it to deal with my dogs' hair, and it does an excellent job in thoroughly cleaning that up.
This little device surprisingly packs a powerful punch when it comes to suction. Given its small size, I wasn't expecting this much suction power, but it definitely helped in cleaning the dog hair off my sheets.
I was eager to try out this vacuum. The advantages include its lightweight design and ease of maneuverability. It also features a UV light that is intended to assist with disinfection
The filter is intricately designed to capture incredibly fine particles or bugs, and it performs admirably in this regard. It effortlessly collects and traps dust. In addition to the main filter, there's a secondary filter located at the rear exhaust port, which helps catch anything that might have escaped the main filter's grasp. However, this high filtering performance does make it a bit challenging to clean. Additionally, the rear casing tends to get quite warm with prolonged use.
The suction capacity is better than expected and the vacuum did work well to remove dog hair from my bed's comforter. However, I believe that it would perform better vacuuming directly on the mattress or mattress cover.
I frequently came across this product on Google, and I finally decided to purchase it, and I must say, I love it! Since I tend to shed a lot of hair, it's incredibly useful for cleaning my mattress.
It cleans my bed sheets well.
Given the recent news about bed bugs, I decided to check if I had any. This product works excellently for that purpose.
The product is OK. I hope it can be shipped faster.
This vacuum is well-made and performs well.
This vacuum provides impressive suction power and effectively picks up everything I've tested it on so far. However, it is on the louder side, which I personally didn't quite like.