SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Roobastore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bonafidely.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
As a truck driver on rough roads, this roller has been a lifesaver for my back pain, reducing it by at least 75%. It's also been great for easing gym-related soreness and stiffness. I highly recommend it for anyone suffering from regular pain
This roller has the perfect consistency, not too hard or soft, and molds to the body just right. The textured surface works wonders on tight muscles. I use it post-dance or after a long day for my lower back and hip issues, and it significantly releases tension
Having used a shorter roller for travel, I find this longer version much better for home use due to its versatility. It's sturdy and comfortable, making it a great investment
This roller is durable and retains its shape, making it an excellent substitute for a full body massage. It's perfect for alleviating muscular aches and pains or for reducing lactic acid buildup
The material and size of this roller are ideal, differing from typical gym foam rollers. It's particularly effective for relieving my back pain and suits those who can't arch their back much
I believe everyone should own a foam roller, whether they work out or not. The stretch it provides, especially for calves, hamstrings, and back, is phenomenal. It's also great for cracking the spine
After using this foam roller in my Pilates class, I was hooked. I was thrilled to find it available online at a reasonable price. It's fantastic for chest expansion exercises, bridging, and working on glutes, abs, and planks. Plus, it's excellent for massaging and rolling out sore muscles
As a fitness enthusiast, I find this roller essential for my post-exercise routine. It perfectly balances firmness and flexibility, aiding in my muscle recovery. I've recommended it to all my workout buddies
This foam roller has become a key part of my daily routine, especially after long hours at the office. It helps alleviate my back tension and improves overall flexibility. The durability and quality are top-notch
Since incorporating this roller into my yoga practice, I've noticed a significant improvement in my flexibility and muscle recovery. Its firmness is ideal for targeting tight spots without causing discomfort
I've found this foam roller indispensable for my post-run recovery. It's been a game-changer in reducing muscle tightness and enhancing my mobility. The quality is impressive, and it's easy to use, making it a mainstay in my fitness regimen
After a car accident left me with chronic neck pain, my chiropractor suggested this foam roller to alleviate muscle spasms. While it's not a complete cure, the relief it provides is greatly appreciated. It's become an essential part of managing my discomfort
As someone who works out regularly, this foam roller has been a game-changer. It's not only effective for easing tight muscles post-exercise but also serves as a versatile prop for enhancing workouts, like bridging and planks. Despite its lightweight, it's impressively durable
This roller is identical to the one I use in Pilates, and having it at home is a blessing. It's perfect for releasing tension in my neck and shoulders, offering the right mix of firmness and flexibility. I highly recommend it for anyone looking to improve their back health
This foam roller is holding up remarkably well compared to my old one. I use it mainly for my back, and both my chiropractor and massage therapist have noticed improvements. It's firm and doesn't show signs of softening, which is a huge plus
As my first foam roller, I'm thoroughly impressed. It's a must-have for athletes, especially after intensive leg workouts. It significantly reduces recovery time and alleviates the stiffness that usually follows strenuous exercise
With gyms closed during the pandemic, I decided to invest in this foam roller, identical to the ones used in gyms. It's become an integral part of my stretching routine, greatly reducing muscle soreness in the days following a workout
This foam roller has been transformative for my daily stretching routine. It's long and sturdy enough to support my entire torso and skull base, crucial for my chest stretches to alleviate back pain. It's been an excellent addition to my wellness regimen
This roller is definitely worth the investment. Its hard interior prevents breakdown, and the protrusions are gentle enough for beginners. As a newcomer to foam rolling, I find its combination of flat and textured surfaces ideal for my needs
As a healthcare professional constantly on my feet, this foam roller has been a lifesaver, especially for my Achilles tendinitis. The added convenience of instructional labeling makes it even more valuable
This product is incredible for post-workout recovery. It effectively reduces the buildup of lactic acid, cutting down soreness significantly. The firmness is just right, providing relief without causing pain. It's been a fantastic addition to my exercise routine
Nice addition for evening routine
So far good: The size is the same, looks like the picture. The delivery is fast. Let's see how to use, after adding feedback
I love it!!!
Great